Privacy Policy

About this policy

This Privacy Policy explains how Rakshit Financial Services (referred to as "we", "us" or "RFS") handles the personal information of visitors to this website and of clients and prospective clients who contact us. We are an IRDAI-registered insurance intermediary based in India. We are committed to handling your information lawfully, fairly and transparently, in line with the Digital Personal Data Protection Act, 2023 and applicable IRDAI regulations.

Information we collect

We collect the information you choose to provide and a limited amount of technical information created automatically when you use the website.

• Details you give us through our enquiry, quote, callback, claim, policy review and newsletter forms. These may include your name, email address, phone number, company or organisation, and the details of your enquiry, such as the type of cover, product, sum insured and any message you write.
• Technical information created when you submit a form, such as your IP address and browser type. We use this only to keep the service secure and to prevent misuse.

We do not ask for payment card details, bank account details, government identification numbers or health records through this website. Please do not send such information through the website forms.

How we use your information

• To respond to your enquiry and contact you about the cover or service you have asked about.
• To prepare indicative guidance, obtain quotations from insurers and, where you ask us to, arrange and service your insurance.
• To assist you with claims and renewals.
• To meet our legal, regulatory and record-keeping obligations.
• To improve the website and keep it secure.

The basis on which we use your information

We process your personal data on the basis of your consent, which you give when you submit a form, and where it is necessary to take steps at your request, to provide the service you ask for, or to meet a legal or regulatory requirement. You may withdraw your consent at any time by contacting us, though this may affect our ability to provide a service you have requested.

When we share your information

We share your information only as needed to provide the service you have asked for and to meet our obligations. This may include:

• Insurance companies and their authorised representatives, in order to obtain quotations and to arrange or service cover on your instructions.
• Service providers who help us operate the business, such as email and technology providers, under appropriate confidentiality terms.
• Regulators, courts and other authorities where we are required to do so by law.

We do not sell your personal information, and we do not share it for unrelated marketing.

How long we keep your information

We keep your information for as long as needed to respond to your enquiry, to provide and service any cover you arrange through us, and to meet legal, regulatory and tax record-keeping requirements. When it is no longer needed, we remove or anonymise it.

Your rights

Subject to the Digital Personal Data Protection Act, 2023, you have the right to ask us for access to the personal data we hold about you, to ask us to correct or update it, to ask us to erase it where it is no longer required, and to withdraw your consent. To exercise any of these rights, please contact us using the details below.

Keeping your information secure

We use reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so while we work to protect your information we cannot guarantee absolute security.

Cookies and website data

This website uses a small amount of local storage in your browser to remember your language preference. It does not use advertising or third-party tracking cookies. The site loads no third-party analytics or advertising scripts.

Raksha AI assistant

Raksha AI is our proprietary AI assistant. When you chat with it or paste text for an instant policy check, your message is sent to our AI provider to generate a reply. We do not store your chat messages or the policy text you paste. If you ask Raksha AI to arrange a callback, the contact details you provide are saved so an advisor can reach you, as described below.

Grievance redressal and contact

If you have a question about this policy or about how we handle your information, or if you wish to make a complaint, please contact us:

If your complaint is not resolved to your satisfaction, you may escalate it to the Insurance Regulatory and Development Authority of India (IRDAI) through its grievance redressal channels at irdai.gov.in.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the effective date shown below.