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Industry Practice · Services, health & logistics

IT & Software Companies

Insurance for IT services firms, SaaS operators, software product companies and tech consultancies, cyber, PI, office property and people.

Cyber breach & ransomwareClient data & DPDPAProfessional indemnity
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The sector

A digital service business where the perimeter is the keyboard.

IT and software companies carry high cyber exposure as both targets and sources of liability, client data they hold, code they ship, services they provide. Professional indemnity for software-services failures sits alongside cyber-breach exposure. The office property and workforce layer is comparatively low-risk; the digital layer is where the programme weight sits.

Risk profile

Where the exposure lives.

For IT and software firms the exposure is data, professional liability and interruption, not the building. These four first.

01
Cyber breach & ransomware
Direct exposure to ransomware extortion, data exfiltration and operational disruption.
02
Client data & DPDPA
Customer data held under contractual and DPDPA obligations, breach triggers notification cost and claims.
03
Professional indemnity
Software-services failures, delivery errors and SLA breaches creating contractual liability.
04
Office property & talent
Office building, IT hardware and a concentrated, high-value workforce.
Recommended cover

The programme we typically place.

Each cover below is a link to the policy page. The combination, the limits and the wording are what we negotiate on your behalf.

01
Cyber Insurance
Data breach, ransomware, DPDPA notification and third-party data-liability cover.
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02
Public Liability
Professional liability with software-services and SLA-breach extensions.
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03
Office Package Policy
Bundled office property, contents and equipment cover.
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04
Group Coverage
Group medical, accident and life cover for the workforce, a competitive talent-retention requirement.
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Claim reality

What a claim tends to look like here.

For an IT firm the defining claims are digital, not physical: a data breach or ransomware event, a professional-liability claim from a client over a service failure, and the business interruption of systems being down. The building is rarely the issue.

Questions

Questions we get in this sector.

Cyber cover responds to breach response, data restoration, ransomware, regulatory costs, business interruption from an attack and third-party liability, which a standard office package explicitly excludes. We size it to your data and dependence on systems.
Yes, where a defect, error or missed deliverable can cause a client financial loss. Technology professional indemnity responds to such claims, including defence costs, which general liability does not.
Yours, in practice. The contract usually makes the processor responsible for safeguarding it, and under the DPDP Act obligations attach to whoever holds personal data. A breach of client data is a claim against you regardless of whose customers they were.
Increasingly they set both the limit and the wording, particularly for enterprise and overseas clients. Placing a policy without reading the master services agreement is how a business ends up insured but in breach of contract.
Only with a portable equipment or all-risk extension. A distributed team means most of the hardware is never at the insured address, and an office package policy tied to that address does not follow it.

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